The lack of professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that people have heated debate over the advantages and disadvantages of hiring China Sourcing Agency. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ focus on their particular services and advertise that they will never resort to this unethical behavior.
However, it ought to be admitted that all of them are essentially agents, and they are generally all very likely to fall into this lapse, but few of them shed much light on methods to this matter. The problem is simply as a result of human nature. For instance, some of them may have mixed feelings whenever they offer the quotations to their clients, they could ask themselves, “I discovered so amazing a supplier for my client, and they get so good price, shouldn’t I deserve some thing?” “The packaging and shipping cost me so much, plus it took me a a large amount of effort in talking to this supplier, do I benefit my clients simply to make ends meet?”
A typical practice is that some suppliers willingly give sourcing consultants or translators an accumulation hidden commission so that you can win the transaction or perhaps the latter asks for kickbacks from your suppliers, however, this practice is not merely unethical and unprofessional, but additionally practically unsustainable, because although unlikely in the future the suppliers could tell the facts towards the buyer, the sourcing agent would find himself only a tool for that suppliers and, worse, become no long trusted by the client.
The most effective and very likely the only real option would be to facilitate a sustainable system that allows the sourcing agent to become fully integrated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, whilst the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for each and every transaction with all the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this way, the initial sum total in procuring the goods can be simply tracked and calculated.
Present detailed contact details of all of the suppliers and shippers for the client. Moreover, if the client needs to communicate with them for virtually any clarification purposes, in the event the suppliers usually do not understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Refuse to any kind of hidden commission through the suppliers, stay impartial and objective when choosing suppliers for the client’s requirement. Always stay answerable and ready to accept the suppliers, provide the buyer’s requirements to them in a timely manner, show towards the suppliers that this buyer’s interests are physically and constantly represented.
In the client’s request, make tours towards the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and ensure the suppliers fix all issues focused on the goods both before and after the delivery from the goods.
The purchaser can try a number of the methods below:
Provide a reasonable sourcing fee.. When possible, help the agent create an Email ID within the name of the employer’s company so he can more convincingly represent the customer in working with the suppliers, likewise, the creation of Chinese website to buy stuff can also do the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc at the agent’s end. Motivation measures: Because the cooperation reaches a very stable and mature level, it could worth consideration to offer you retainer fee or performance bonus towards the agent according to savings achieved.